At 603 Transfers, most of what we produce is custom-made to your submitted artwork. Because custom print products can’t be resold, returns and refunds are handled differently than standard retail items. This policy explains when we can offer a replacement, refund, or store credit for DTF transfers, UV DTF decals, sublimation transfers, and custom stickers.
If you have any questions, contact us:
Email: 603transfers@gmail.com | Phone: +1 603-644-7278
Custom Print Products (Important Notice)
All custom products are printed based on the file(s) you upload and the order details you select (size, quantity, finish, etc.).
For this reason:
✅ We do not accept returns or exchanges for custom-printed items due to:
- Customer file errors (low resolution, wrong size, incorrect colors)
- Spelling or design mistakes in the uploaded artwork
- Ordering the wrong product type (DTF vs UV DTF vs sublimation vs stickers)
- Incorrect application/pressing by the customer
- “Change of mind” after printing has started
However, we will stand behind our work if the issue is caused by us.
When You Are Eligible for a Replacement or Refund
You may qualify for a replacement, refund, or store credit if any of the following happens:
1) Printing Defects or Production Errors (Our Fault)
Examples include:
- Incorrect print compared to the file you submitted
- Major misprints (missing elements, severe banding, incorrect placement/cut)
- Incorrect quantity shipped
- Wrong product shipped
2) Items Arrive Damaged
If your order arrives damaged in transit, we may replace it depending on the case and supporting photos.
3) Order Never Arrives (Carrier Issue)
If a package is confirmed lost in transit, we’ll help you resolve it and may replace the order depending on the carrier outcome.
How to Report an Issue (48-Hour Window)
To be eligible for resolution, you must contact us within 48 hours of delivery.
Email us at 603transfers@gmail.com with:
- Your order number
- A clear description of the issue
- Photos of the product issue (and packaging if damaged)
- If it’s an application issue: photos before/after pressing or applying, plus your settings (time/temp/pressure)
We respond as quickly as possible and will guide you through next steps.
Refund Options (If Approved)
If your claim is approved, one of these resolutions may apply:
- Reprint & reship (replacement)
- Partial refund (when only part of the order is affected)
- Full refund (rare; used when reprinting is not possible)
- Store credit (if preferred or appropriate)
Refunds are issued back to the original payment method when applicable and may take additional time to appear depending on your bank.
File & Artwork Responsibility (Customer Responsibility)
To avoid problems, please double-check your artwork before ordering:
- Correct size and placement
- Transparent background when needed
- High resolution (recommended 300 DPI)
- Correct spelling and design elements
Important: Color appearance can vary by monitor, device, and print process. Slight color variation is normal and not considered a defect.
Application Errors Are Not Refundable
We cannot issue refunds for issues caused by incorrect application, including:
- Wrong heat press settings (DTF / sublimation)
- Insufficient pressure or uneven pressing
- Not cleaning the surface properly before applying UV DTF decals
- Applying to incompatible materials/surfaces
If you’re unsure, contact us before pressing/applying — we’ll help.
Cancellations & Order Changes
Before Production Starts
If you need to cancel or change your order, contact us immediately. If production has not started, we may be able to adjust or cancel.
After Production Starts
Once printing/production begins, the order cannot be canceled or refunded, since it is custom-made.
Returns (If Requested by Us)
In some cases, we may request that items be returned for inspection. If we request a return:
- We will provide return instructions
- Items must be unused and returned in original condition when possible
Returns are not accepted without contacting us first.
Contact Information
603 Transfers
Email: 603transfers@gmail.com
Phone: +1 603-644-7278
Address: 1500 S Willow St SPC S149A, Manchester, NH 03103, United States
Website: https://603transfers.com/